Solutions Architecture at TRM: Where Technical Depth Meets Customer Outcomes
TRM builds tools that help financial institutions, law enforcement agencies, and crypto businesses detect, investigate, and disrupt crypto-enabled financial crime. But the technology only delivers value when teams implement it correctly, adopt it broadly, and integrate it into the workflows where decisions actually happen. That's the problem my team exists to solve.
Solutions architecture is how TRM turns interest into impact. My team sits between sales, product, and customer success — shaping deals, scoping integrations, and building the patterns that make TRM's blockchain intelligence genuinely useful inside the organizations our customers already run.
How the team operates
We are a global, remote-first team, currently expanding in North America and APAC. The work is hands-on and cross-functional by design.
On any given week, someone on the team might be running a discovery session with a new customer, pressure-testing a product capability against a real compliance workflow, writing an integration architecture, or sitting in a product meeting making sure what gets built next reflects what we're hearing in the field. We own deployments end to end: from initial scoping through pilot, scale-out, and the reusable playbook that comes out the other side.
We move fast but stay rigorous. When we make a recommendation, it has to hold up when the customer's engineering team, compliance lead, and chief information officer (CIO) are all in the room asking different questions.
How I think about this work
The most important thing we do is create clarity. For customers, that means turning ambiguous requirements into concrete architectures they can act on. And for internal partners, it means translating what we're seeing in the field into structured feedback that actually changes what gets built.
I came up in roles where the gap between a good tool and a useful tool was almost always an implementation and adoption problem, not a technology problem. That's still true here. TRM's intelligence is powerful. My team's job is to make sure it lands well, every time.
I also think a lot about what we leave behind. Every engagement should make the customer more capable and more independent, not more dependent on us to keep things running.
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What we're focused on now
Two things are driving most of our team's energy right now.
First, as TRM adds AI-driven capabilities, the complexity of implementation increases. Customers need more guidance on how these features fit into their existing workflows, how to evaluate them, and how to build internal processes around them. We are building the playbooks and patterns to make that adoption repeatable.
Second, we are actively expanding the team. We have open roles in both North America and APAC, and we are investing in building out the solutions architecture function with the rigor and consistency it deserves as TRM scales.
Who thrives on this team
People who do well here are systems thinkers with strong communication skills and a low-ego, collaborative mindset. They can go deep on technical details one moment and translate those details into clear tradeoffs for non-technical stakeholders the next.
They are also mission-driven. They care most about whether TRM's tools are actually helping fight financial crime — not just whether a deployment is technically complete. They find satisfaction in the moment when a customer's workflow actually changes, not just when the integration goes live.
Comfort with ambiguity is essential. Our customers come to us with real problems that don't always map neatly to existing solutions. The ability to sit with that uncertainty, ask the right questions, and build a path forward is what separates good solutions architects from great ones.
What makes this team different
Solutions architecture at TRM actively shapes what TRM builds and how customers experience it. Many people are surprised by how much time this role spends working directly with product and investigations teams, bringing back structured field feedback and often being the bridge between a frontline customer story and a roadmap decision.
We are also a relatively new function, which means there is real opportunity to help define what "great" looks like. The standards we hold, the playbooks we build, and the way customers experience TRM beyond the initial sale are all things the team is actively shaping. If you want ownership over something that matters, this is a genuine opportunity to have it.
How to apply
If you've built your career making complex technical products useful inside customer organizations — and you want your work to show up in real outcomes across some of the most consequential compliance and investigations workflows in crypto — take a look at what we are building.
Explore our open solutions architect roles at trmlabs.com/careers.
